Terms & Conditions

Barefoot Flooring is a small family run business, we always operate on a basis of trust and open communication. We do however, think it will be useful to be clear about what you can expect from us, and about what we expect from you. If you ever think that we have fallen short in your expectations, please pick up the phone and speak to us about it. Above all, your rights under the Consumer Rights Act 2015 will be adhered to.

Legal Title

The legal title of the goods set out in the invoice shall remain the property of Barefoot Flooring Ltd (The Company) until all monies owed are paid in full.

Quotes/Estimates

We will provide an estimate of works based upon customer requirements and the best products & services for the work required. This is based upon what can be seen at the time of measuring. We will always try and establish the condition of your subfloor. However, until the existing floorcovering is fully removed it is impossible to fully assess it’s condition and therefore if any further related costs would be involved. We will, however, keep you informed at every stage if anything arises over and above our initial inspection. On occasion, it may be necessary to provide additional subfloor preparation materials in addition to what’s been estimated. This may be for a variety of reasons that are unforeseen and will be chargeable in accordance with what’s required to complete the work.

Deposits & Balances

Your deposit will cover the materials and will be due by return. Any delays with deposit payment may affect your installation date if its already booked, as your goods are only ordered once the deposit is paid. Any balance payments must be paid on completion of works or receipt of the final invoice. Do NOT delay balance payments if you believe there is snagging work to complete without speaking to the team first. Please see snagging below. Commercial invoices are to be settled within 7 days or the agreed terms.

Cancellations

If you wish to cancel your order, please contact us as soon as possible. If goods have been despatched or cut to your specific size, then it is unlikely that it can be returned, and the cost of goods will be deducted from any advance payment made. Were we provide a ‘supply only’ purchase, we do not accept returns unless the goods are faulty.

Fitting Services

All fitting is carried out by professional subcontracted tradesman and where free fitting promotions are advertised; the Company shall provide a discount from the cost of goods to be paid to the fitter upon completion of work. We will always endeavour to meet any arranged fitting dates and times; however, we cannot be held responsible for circumstances beyond our control and/or losses arising from a missed appointment. We would recommend making the day available to receive the fitters and have the work completed. In the unlikely event that we must reschedule a fitting/delivery date we will inform you at the earliest opportunity to find a mutually agreeable date.   Your invoice/quotation will stipulate the products and services we will supply. Any other services such as door easing, moving furniture, uplift and disposal of existing flooring are not automatically included unless previously arranged and noted on your invoice/quote. Please note that these services are provided at an extra cost. Please let us know in advance of any cables/pipes beneath the floorcoverings and/or surface of the subfloor and their location if known. We cannot be held responsible for damage to water, gas, alarm or electrical services if we are not made aware beforehand. We ask that rooms are clear of furniture and old floorcoverings prior to fitting (unless previously arranged). Where we are called upon to help move difficult items of furniture that haven’t been possible to move prior to our arrival we cannot be held responsible for breakages and or damage. Kitchen appliances and other electrical goods will need to be disconnected and removed prior to fitting. The fitting of flooring can be a very aggressive process and while our fitters will take every care not to cause unnecessary marks and scuffs to your décor, sometimes this is inevitable. If you have just redecorated, then please be prepared to touch up if necessary. Our fitters are fully insured should any major damage be caused through their negligence.

Snagging

Snagging is a common aspect of any trade and flooring is no different. If there are any snagging items to address, then please inform the team within 24hours so that we may organise any snagging items to be rectified soonest. Our fitting services are warrantied for a period of 2 years (12months Commercial Work inc Rentals) and you may call us to snag any issue within that time. Snagging works will only be carried out if the balance is paid in full. Our fitting services are guaranteed for a period of 2 years. However, if we visit to rectify an issue which hasn’t been caused during the original installation of the flooring, then a charge of £65 will be made, plus rectification costs of which you will be advised of before work commences.

Sampling

All the samples in store are representative of the manufacturers products and therefore may differ slightly (within tolerances) from the flooring supplied. This is especially relevant in the case of natural flooring & wood. All soft flooring coverings, whatever their quality, method of construction, pile content may show shading when in use. This is perfectly normal and a characteristic of textile material. The shaded area does not affect the quality or wear/life of the product and is not a fault of the manufacturing process.

Post Install Care/Snagging

Barefoot Flooring are not liable for any damage or issue’s arising post installation where other trades are still onsite, or where furniture is being re-sited etc. We recommend the flooring be professionally cleaned and all flooring types be maintained in accordance with the manufacturer’s guidelines. In no circumstances should a steam mop be used to clean any floorcovering regardless of the instructions and suitability of use from the steam mop manufacturer.If, over the course of the fitting guarantee period you discover any minor imperfections or areas of concern, please get in touch and we will address these accordingly.

Privacy Policy

At Barefoot Flooring, we take your privacy seriously and only use your details to administer your account and provide details of the products & services you have requested. We may share your details with our contractors so that they may carry out the work we have agreed and liase directly with you should the need arise.We may use your information to keep you posted about any other offers or promotions. Let us know if you’d prefer us not to.